Skyward Clicks · Updated October 1, 2026
Cancellation & refunds
Know what happens if your plans change.
1. How to request help
Email help@skywardclicks.com with your name, project or invoice reference, and the reason for your request. Do not include card numbers or bank details. We will review the project status and explain the next steps.
2. Before work begins
An advance payment is refundable before work begins, except for specifically approved, nonrecoverable third-party costs already incurred. We will identify any such costs in the refund accounting.
3. After work begins
You may request cancellation while a project is in progress. We will account for completed work using the accepted scope and agreed pricing, plus approved third-party costs, and refund the unearned balance of payments received. We do not impose an undisclosed cancellation fee. Completed work and a requested change of direction are reviewed against the agreed deliverables.
4. Delivery issues
If you believe work is missing or does not match the agreed scope, contact us so we can review it and propose a correction or appropriate refund. Approval or delivery does not remove any rights you have under applicable law.
5. Maintenance cancellation
You may ask to end optional maintenance by emailing help@skywardclicks.com. The agreed care plan sets the billing period and cancellation timing, disclosed before enrollment. No recurring charge is authorized merely by requesting a quote. Ending maintenance does not affect your ownership. Any unused prepaid service is reviewed under the agreed plan and applicable law.
6. Refund processing
Approved refunds are returned through the original payment method where supported. We confirm the amount and submission; your bank or payment provider controls when it appears. Third-party services billed directly to you follow their own refund policies.